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 The TAL International Corporation Privacy & Security Statement

TAL International Corp. values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfill your orders, to improve our in-store and digital offerings, to create consistent digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Statement.

 

This Privacy and Security Statement provides you with information about how we collect, use, and disclose personal information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.

 

What Information Do We Collect?

Identifiers

What Information Does This Include?

Name, email address, phone number, username, physical address, device identifier, IP address, government-issued identification number, date of birth/age, license plate number, tokenized payment information, social media handle, and other similar identifiers.

Where Do We Collect It From?

  • Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.

  • Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.

  • Companies that provide services on our behalf (e.g., installers and others that may communicate with you about products or projects).

  • Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.

  • Marketing companies that help us learn about our customers and the devices they use to access digital content.

  • Companies that supplement our customer records with additional information.

  • Shipping providers that update address information.

  • Social media platforms.

  • Advertising companies and content publishers that present you with our ads.

  • Payment and transaction processors.

  • Communications and mailing vendors.

Why Do We Collect and Disclose It?

  • Fulfilling orders and processing refunds or returns.

  • Customer care.

  • Administering contests and promotions.

  • Registering you for a website or program.

  • Communicating with you.

  • Improving our products and services, including improving store layouts and digital content.

  • Learning about customer trends and interests.

  • Personalizing digital content.

  • Delivering marketing communications and advertising.

  • Identifying the devices you use to access digital content.

  • Fraud prevention, security, and asset protection.

Who Do We Disclose It To?

  • Service providers that process information on our behalf, such as payment vendors, shipping vendors, providers of digital analytics services, and fraud prevention.

  • Manufacturers of products and providers of extended warranty services.

  • Joint marketing partners.

  • Financial services companies, such as for processing payments and refunds

  • Any successor to all or part of our business.

  • Advisors and consultants.

  • Advertising partners.

  • Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.

  • Our affiliates and subsidiaries.

 

Payment and Banking Information

What Information Does This Include?

Payment information and financial account information, such as credit or debit card information, checking and/or savings account banking information, PayPal account, commercial credit account, and mobile payment.

Where Do We Collect It From?

  • Directly from you.

  • From financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers.

  • Companies that provide services on our behalf (e.g. financial services companies that may communicate with you about payments, refunds, or financial services and offers).

Why Do We Collect and Disclose It?

  • Fulfilling orders and processing returns and refunds.

  • Customer care.

  • Communicating with you regarding payment or refund status.

  • Collecting payments or distributing refunds on behalf of our financial service providers.

  • Fraud prevention, security, and asset protection.

Who Do We Disclose It To?

  • Service providers that process information on our behalf, such as data storage providers.

  • Financial services companies, such as for home improvement loans, processing payments or refunds.

  • Any successor to all or part of our business.

  • Advisors and consultants.

  • Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.

  • Our affiliates and subsidiaries.

Information that May Be Considered Sensitive Personal Information

What Information Does This Include?

Account login credentials, payment information, financial account information, biometric information, race, ethnicity, government identification numbers, and precise geolocation.

Where Do We Collect It From?

  • See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Payment Information (for payment information and financial account information); Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).

Why Do We Collect and Disclose It?

  • See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Payment Information (for payment information and financial account information); Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).

Who Do We Disclose It To?

  • See relevant disclosures above regarding Identifiers (for account login credentials and government identification numbers), Payment Information (for payment information and financial account information); Demographic Information (for race and ethnicity), and Location Information (for precise geolocation).

 

California Privacy Rights

About the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides that California residents have the right (subject to certain limitations) to:

  • Know and Access the personal information we collect about them

  • Correct the personal information we maintain about them

  • Delete the personal information we collect about them

  • Opt out of having their personal information sold for valuable consideration or shared for certain targeted advertising

  • Limit the use and disclosure of sensitive personal information only to those certain purposes permitted by CCPA

  • Non-discrimination for exercising their privacy rights. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of the information

We disclose your information in ways that do not directly identify you to select third parties to enhance your experiences with us, to improve our ability to serve you, to keep you aware of our products, services, and offers, and to tailor the offers and promotions displayed to you online by select third party advertisers to your interests. This disclosure may be considered a "sale" or "sharing" of your personal information. Read the “What Information Do We Collect?” section herein for more details.

To exercise your California privacy rights, please view the “Exercise Your Privacy Rights” section below.

 

Exercise Your Privacy Rights

Complete the form below or call 1-877-902-5588 to submit your request. After you have submitted your request, you can revisit this page if you would like to submit another type of request. The form requires that you provide your state of residence, first and last name, email address, and postal address. And you must indicate that you are submitting the request as a natural person. If you do not wish to provide your email address or if you do not have one, please call 1-877-902-5588 to submit your request.

 

For requests to access, delete, and correct your information, the information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request. For example, if we determine that the information provided is not sufficient for verification, you may be prompted to answer a few questions.

 

For requests to access, delete, and correct your information, we will also send an email to you, asking that you confirm that we have the correct email address within six (6) days of receiving the confirmation email or your request will expire. If you do not see an email from us, please check your spam folder.

 

If you are an authorized agent acting on behalf of another individual, please send your request to service@tal-usa.com and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person's behalf. We will contact you for additional information once your request has been received.

 

You also can Opt Out of financial incentive programs we may offer. Please see the terms of the programs you join for a description of the financial incentives, including the categories of personal information that are collected, information about how personal information is valued, and instructions on how to opt in or withdraw from that program.

 

Our Sites and Children

Our websites and device applications are not created for children. To our knowledge we neither collect online information from nor sell nor share information regarding children under 18. If you are a parent or guardian and think we have information about your child, please email service@tal-usa.com To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides on the Protecting Your Child's Privacy Online page.

 

State Privacy Rights & Report

Depending on the state in which you reside, you may have the following privacy rights, subject to statutory limitations:

  • Right to Know and Access: Consumers have a right to request information about the personal information that we collect, use, disclose, share, and sell, including requesting the specific pieces of personal information we have collected about them. Residents of Delaware, Minnesota, and Oregon also have the right to request a list of specific third parties to whom we disclose personal information. Connecticut and Rhode Island residents can find a list of all third parties to whom we have sold or may sell personal information by contacting us at service@tal-usa.com.

  • Right to Delete: Consumers have a right to request the deletion of personal information that we have collected from them, though we may be permitted to retain personal information for certain purposes.

  • Right to Correct: Consumers have a right to request that we correct inaccurate personal information.

  • Right to Opt Out of Sales and Sharing or Using for Targeted Advertising: We disclose your information to select third parties to enhance your experiences with us, to improve our ability to serve you, to keep you aware of our products, services, and offers, and to tailor the offers and promotions displayed to you online by select third party advertisers to your interests. Some laws may treat some of such disclosures as sales or as a sharing, and consumers have a right to direct us not to sell or share their personal information and to opt out of certain targeted advertising where information is processed across unaffiliated or differently branded websites and applications.

  • Right to Limit the Use of Sensitive Information: Consumers have a right to request that we use and disclose certain sensitive information only for certain purposes permitted under law.

  • Right to Opt Out of Profiling: Consumers have a right to opt out of profiling that has legal or similarly significant effects. We do not profile individuals for purposes to which this right applies.

  • Non-Discrimination: We may not discriminate against you for exercising your rights. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of your information

If you would like to submit a request to exercise one of these rights, please contact us at service@tal-usa.com.  Residents of states that offer the right to appeal may also contact us using these methods to appeal a decision we make relating to your rights request, subject to applicable law.

 

If you would like to exercise your right to opt out of the sale of your personal information or the sharing or use of your personal information for targeted advertising, please contact us at service@tal-usa.com. We also recognize the “Global Privacy Control” (GPC) to allow you to opt out of the sale of your personal information and the sharing of your personal information for targeted advertising. The GPC is a specification designed to allow Internet users to notify businesses of their privacy preferences, such as whether or not they want their personal information to be sold or shared. To learn more about the GPC and how you can use it to opt out of the sale or sharing of your personal information you can visit their website here. If you visit our website with a browser transmitting GPC, we will not share for targeted advertising or sell your personal information associated with your visit. If we are able to recognize you when you visit our website (e.g., because you are logged into your account), we will associate your opt-out preference with your account. And if we recognize you on subsequent visits, including when you use other devices or browsers to log in to your account, we will respect your opt-out preference until you change it. If you visit our website using a browser that does not transmit GPC or using a browser or device that you have not associated with an opt-out preference, click the Do Not Sell or Share My Personal Information link above to register your opt-out preference.

 

For certain requests, we require that you provide the following information:

  • State of residence

  • First and last name

  • Email address and confirmation that the request is submitted by a natural person (for requests submitted online)

  • Phone number (for requests submitted by phone)

  • Postal address

The information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request. For example, if we determine that the information provided is not sufficient for verification, you may be prompted to answer a few questions.

 

If you submit an email address with your access, delete, or correct request, we will send an email to you, asking that you confirm that we have the correct email address within six (6) days of receiving the confirmation email or your request will expire. If you do not see an email from us, please check your spam folder.

 

There may be circumstances where we may not completely fulfill your request, as permitted under applicable law. For example, if you submit a request to delete your personal information, we may need to retain certain personal information to complete a transaction, detect fraud, or comply with our legal obligations.

 

If you are an authorized agent acting on behalf of a California resident, or acting on behalf of resident of a state with a similar legal requirement, please send your request to service@tal-usa.com and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person's behalf. We will contact you for additional information once your request has been received. Note that we may require the consumer to verify their identity and confirm your authority as the agent.

 

Security

When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts.

 

Links

Our websites may contain links to third-party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third-party websites.

 

Contact Us

If you have additional questions, concerns, would like information about how customers with disabilities may access this Privacy and Security Statement in an alternative format, or have questions about how to exercise your rights, you can call us at 1-877-902-5588 or reach us by email at service@tal-usa.com You can write to us at:

TAL International Corporation

2919 E. Philadelphia St.

Ontario, CA 91761

Changes to this Privacy and Security Statement

Last Review or Revision Date: 08/14/2026

 

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.