Your Online Form For Recall Claim Has Been Submitted

Check Your Email

Within the next hour, you will receive a confirmation email containing your claim number. Be sure to check your spam folder for an email from support@talcustomerservice.zohodesk.com. If you do not receive the confirmation email, contact us at halwin-recall@tal-usa.com.

What’s Next?

Our recall team will review your claim and provide an update by email within 1–3 business days. Be sure to check your spam folder if you do not receive an update. Our team will confirm your eligibility and provide instructions for submitting proof of disposal.

Don’t Discard your fan Yet!

Please wait for our team to review your claim and confirm your fan’s eligibility. If there are any issues with your request or your fan is not eligible for the recall, we will let you know. Once your fan is confirmed as eligible, you will receive instructions explaining how to discard it and submit proof of disposal.

How long will this process take?

If all requested information is received promptly, it may take up to 21 days from the date of submission to process your claim and issue your refund. The process may take longer if required information is missing, there is a delay in submitting proof of disposal when requested, or we encounter an issue while validating your product.