1.My ceiling fan contains a damaged/missing part.  What do I do to attain the missing/damaged part that I need?
2.Is it possible to control 2 or more fans with one remote?
3.My fan and/or light is randomly turning on/off by itself.  How do I stop my fan from doing so?
4.Is it possible to convert my manually controlled ceiling fan into a remote controlled one?
5.The lights on my fan are not as bright as I want, is it possible to use a higher wattage bulb in order to improve the
brightness emitted?
6.My fan wobbles, how can I fix this?
7.Is it possible to bypass the receiver of my ceiling fan and use a wall control instead?
8.Can I use a solid state/variable speed control (dimmer) with my ceiling fan?
9.The bottom of my motor assembly does not have enough holes to install the blade holders.  What am I to do?
10.My ceiling fan is at an angle which is greater than 20 degrees, what can be done to adapt my fan to my sloped ceiling?
11.I would like to purchase a longer/shorter downrod.  How would I do so?
12.I would like to purchase different color/size/etc. blades, light kits, etc. for my fan.  How would I do so?
13.My fan is a Hampton Bay fan but is not on the list of ceiling fans you currently service, why can you not help me?
14.Is it possible to use my fan without the light kit?
15.My fan/light does not work. What can I do?
16.I need to purchase parts for my ceiling fan. How would I do so?
17.I have an 8 foot ceiling and the fan I currently have is not conducive with my low ceiling. Is there any way that this fan
may be flush mounted?
18.Why do my blades have small indentations on them?
1.  If upon receiving your ceiling fan you find a part missing or damaged, please call 1-877-902-5588 and place an order
with one of our friendly customer service representatives.
2.  If you own to ceiling fans or more ceiling fans and would like to control both using one remote, then all you have to do
is match the dip switch combinations of the receivers of both fans, and the remote.  Once the dip switch frequency of the
remote and receivers are configured exactly alike one another, then you will be able to use one remote to control both fans.
3.  If your fan randomly operates without the use of your remote control, then you may have a neighboring fan (either in
your neighbor's residence or in another room) which is on the same receiver dip switch frequency as your fan.  In order to
stop inadvertent control of your fan from occurring, change the dip switch configuration of both your fan's receiver and
remote to another setting.  Make sure that in the end, the receiver's dip switches matches that of the remote.
4.  It is possible to convert your manually controlled ceiling fan into a remote controlled fan.  In order to so, you must
purchase a wireless remote and receiver unit from your local Home Depot.  It is highly recommended that you purchase
the Hampton Bay remote and receiver unit.  Hampton Bay carries two types of remote and receiver units; one is the
wireless handheld remote and receiver, and the other is the wireless wall mount and receiver (shown here).  Note: If your
current manually controlled fan contains a compact fluorescent light within its light kit, then neither the Hampton Bay
wireless handheld remote or wall mount can be used.  Both wireless units are to be used with incandescent lights, as both
units contain full range dimmers which are incompatible with compact fluorescent light bulbs.
5.  It is highly recommended that you do not use light bulbs which exceed the recommended wattage stated within your
ceiling fan's manual.  The fan in which you own is wired for a specific wattage and should never be overloaded.  Using
higher than recommended light bulbs may result in light kit failure, unwanted fan noise, receiver failure, and fire.
6.  Fan wobble may be due to a number of factors.  Before undertaking the following suggestions to fix a wobbling fan,
please make sure that all connections made during fan installation are proper and tightly secured.  Also, make sure that the
outlet box used to install your fan is not plastic.  It is recommended that you purchase an outlet box which is UL listed for
Ceiling Fans Only. If the above are proper, please try the following:
 >Check that all blade and blade bracket screws are secure.
 >Check blade levels. Most fan wobble problems are caused when blade levels are unequal. Check blade levels by
selecting a point on the ceiling above the tip of one of the blades. Measure the distance. Next, rotate the fan until the next
blade is positioned for measurement. Repeat for each blade. The distance should be equal within 1/8".
>Remove Blades. Remove all your fan blades and stack themon top of one another. If gaps between the blades are
present, then a warped blade may be the case of your fan's wobbling. Call 1-877-902-5588 for further assistance.
>Blade Balancing Kit. Most TAL Hampton Bay ceiling fnas come with a blade balancing kit. If the above still fail to fix
the wobbling of your fan, then use the blade balancing kit as directed.
 >Interhcange Adjacent Blades. If blade wobble is still noticeable,interchanging two adjacent (side by side) blades can
redistribute the weight and possible result in smoother operation.
7. In order to bypass the receiver of your fan, you must find out if your fan contains a detached or built in receiver. If your
fan contains a detached receiver then the receiver may be bypassed and a wall control is used. If your fan contains a built
in receiver, then installing a wall control is not possible.
 If you have a built in receiver and find the use of a remote as the only means to control your fan unsatisfactory,
you have the option of purchasing the Hampton Bay wireless wall mount and receiver. Since your fan possesses a built in
receiver, you cannot install the receiver which comes within the Hampton Bay wireless wall mount and receiver package.
Thus, in order for the fan to work with the wall mount, you must configure the dip switches of the wall mount to the same
configuration of the built in receiver. (Note: The wireless wall mount and receiver will not work with a fan which originally
comes with a thermostatic remote. The built in receiver for the thermostatic remote is not compatible with the wireless wall
 •        If you have a detached receiver it is possible to use a wall control, although a wall control which allows varying
but set fan speeds must be used (do not use a solid-state/variable speed control). Also, if planning to use a wall control,
the following must be taken under considerations:
         o        For fans with a reverse switch (on switch housing or motor assembly): Since a wall controller does not
possess the power to reverse the fan at a push of a button; manual switching of the reverse switch is necessary.
  o        For fans with a reverse switch on the remote: Since fans with a reverse button on the remote contain no
reverse on the switch housing or the motor assembly, it is impossible to reverse the fans without the remote. Thus, if using a
wall controller instead of a remote, you will lose the ability to reverse your fan.
   o        For fans with an upper and lower glass shade. When using a wall control instead of a remote to control
the function of your fan, the upper and lower light will cease to be separate lights, and now will be controlled as one light.
Essentially, both will turn on/off at the same time, and dim at the same frequency.
8. It is highly recommended that you do not use a solid-state variable speed control with your Hampton Bay ceiling fan.
Using a solid-state variable control (for example: a dimmer switch) may result in receiver failure, fan noise (humming
sound), and/or motor failure. Please contact a certified electrician to remove your existing solid-state speed control and
replace it with a regular wall switch or a Hampton bay wall control.
9. When packaging the ceiling fan, measures are taken to prevent damage to the contents contained within the ceiling fan
box. Thus, rubber stoppers or a white assembly plate are placed on the bottom of the motor assembly. Oftentimes these
precautionary pieces obscure the holes necessary for blade holder/bracket installation. If you find that no holes are present
on the bottom of the motor assembly for proper blade holder/bracket installation, please unscrew the rubber stoppers or
white assembly plate in order to reveal all the necessary holes.
10. If you possess a ceiling which is sloped more than 20 degrees, then you cannot install your fan with the canopy and ball
down rod contained within the box. In order to install your fan on a sloped ceiling, a slope kit/adapted must be purchased.
TAL carries slope kits in various finishes, but only for fans of a certain weight (under 70 lbs). Please contact
1-877-902-5588 for more information.
11. TAL Hampton Bay Customer Service only carries downrods which come standard with your fan. If requiring a
longer/shorter downrod, then it must be purchased from your local Home Depot store or special ordered. In order to
special order a longer/shorter downrod, please contact Home depot Hampton Bay Customer Service at 1-877-527-0313.
12. TAL Hampton Bay Customer Service does not carry any blade, light kit, glass shades, etc. which does not already
come with the fan. However, if the fan you currently own comes in different finishes; then blades, light kits, glass shades,
etc. belonging to the different finishes of your fan may be used and purchased. For instance, the Ponte Vecchio ceiling fan
comes in two finishes, Weathered Bronze and Natural Iron. If you currently own the Ponte Vecchio-weathered bronze
with cherry blades, and wish to change your blades, then you can purchase the elm blades of the Ponte Vecchio-natural
iron. Desiring to change your cherry blades for black/pink/green etc. blades is not possible through TAL Hampton Bay
Customer Service.
13. While your fan belongs to the Hampton Bay brand, it cannot be serviced by TAL Hampton Bay customer service if the
fan in which you currently own is not on our service list. Hampton Bay uses different manufacturers to manufacture their
ceiling fans, thus; it is impossible to service a ceiling fan made by another company. To find the customer service number
belonging to the manufacturer of your fan, please call 1-877-527-0313.
14. Specific ceiling fan models have the ability to be used without its light kit. Generally, if the fan contains a switch housing
cover with a 9-pin connector within it, then the fan may be used without its light kit. In place of the light kit, the switch
housing must be installed. Without the switch housing installed, the fan will fail to operate. If a switch cap is needed, please
call 1-877-902-5588 to request one.
15.If your fan/light fails to work after installation, the cause could be a number of things. Please do the following:
                 • Check that all electrical connections are proper and secure.
                 • Make sure that all power sources are turned on.
                 • Make sure that the switch housing connection (9-pin connector) is properly installed. (Install the light kit).
                 • Check that the dip switches of the remote and the receiver are the same.
                 • Check to see if the blades turn freely (blades must be installed).
                 • Check to see if the red LED light of the remote is present when a button is pressed.
                 • Install fresh batteries into the remote.
16.  If you need to purchase replacement part or accessories (blades, glass shades, etc.) for your TAL serviced ceiling fan,
please call 1-877-902-5588 for pricing and ordering information
17. If the fan you currently own has nothing in its documentation (the manual) that indicates that the fan may be flush
mounted, then the fan is intended to be used with the downrod(s) provided. You may shorten the distance between your
fan and your ceiling fan by special ordering a shorter downrod (call Home Depot Hampton Bay Customer Service at
1-877-527-0313). However, modifications made to the fan so that it may be flush mounted to the ceiling are not
recommended and will void the issued warranty.
18. Fan blades are pitted (small indentations on the face of the blade) in order to achieve a distressed wood look and thus;
are not indicative of a defect. The small indentations on the face of the blades are pats of the design.